Shipping & returns

SHIPPING

Domestic and international

We use DHL Courier service which generally delivers in 2-3 business days within Australia and includes tracking and insurance.

For international DHL Courier delivery timeframes, please contact us via studio@letobridal.com. 

Tracking and details of your shipment will be sent once your dress has been dispatched.

We do not refund or exchange if the item is lost or damaged in mail.

Various countries charge custom duties, foreign taxes or other fees. It is the customer’s responsibility to pay those taxes accordingly. Please contact your local customs office for more information regarding whether taxes and duties are payable in your region.

RETURNS

Our gowns are made to order made to measure pieces and we cannot provide a refund on the deposit once the process has started when ordered in store or online or/and the refund for the gown that is completed and ready for collection. Instead, we offer an alteration or a replacement gown.

All items are quality controlled at L’eto Bridal’s quality control team before being sent out to customers. In the unlikely event something is missed, you are entitled to a free

repair or replacement. If a major fault is found you will be entitled to a full refund, which would be determined by our quality control team. 

If you find a problem with your purchase upon receiving the item/s then you must notify L’eto Bridal within 3 days and return the item within 7 days.

Veils. We work to make sure we create a complete custom product, which includes multiple revisions of the artwork and custom content. Please be mindful that the embroidery is a very customised process for each veil when a Poem veil is purchased, hence we offer no refunds due to minor artwork/order limitations that may happen due to such customised process.